Hey there! We know privacy stuff can be pretty dry, but we're gonna keep this straightforward. At Valorynth Spire Florals, we take your privacy seriously – just like we take our floral designs seriously. We're not here to sell your info or spam you with nonsense. This page explains what we collect, why we need it, and how we keep it safe.
Look, we're a local flower shop in Vancouver, not some tech giant. We only collect what we actually need to get those beautiful arrangements to you:
- Your name and contact details – so we can reach you about orders and deliveries
- Delivery addresses – pretty obvious, right? Can't deliver flowers without knowing where to go
- Payment information – processed securely through our payment provider (we don't store your full card details)
- Order history – helps us remember your preferences and makes reordering easier
- Email address – for order confirmations, workshop bookings, and subscription updates if you've signed up
- Phone number – our delivery drivers might need to reach you, especially for same-day orders
If you've taken one of our workshops, we'll also have your attendance records and any photos we took during the session (with your permission, of course).
We're pretty simple with this stuff. Your info helps us:
- Process your orders – the whole point, really
- Arrange deliveries – coordinate with our team and local drivers
- Send order updates – confirmations, delivery notifications, that sort of thing
- Manage subscriptions – if you've signed up for seasonal bouquets, we need to track billing and preferences
- Organize workshops – send reminders, materials lists, and follow-up resources
- Handle customer service – resolve issues, answer questions, make things right if something goes wrong
- Improve our services – understanding what people love (or don't) helps us get better
- Send occasional updates – but only if you've opted in, and you can unsubscribe anytime
We don't sell your data. Period. That's not who we are.
Yeah, we use cookies. Not the chocolate chip kind (though we wish). These are little bits of data that help our website work properly.
Essential Cookies: These keep your shopping cart from forgetting what's in it when you click around. They're necessary for the site to function, so they're always on.
Analytics Cookies: We use these to see which pages people visit most, how long they stay, that kind of thing. It helps us know if our gallery is actually useful or if people just bounce. These are anonymous – we can't tell who specifically visited, just that someone did.
Preference Cookies: Remember your delivery address or favorite arrangement styles? That's these cookies doing their job.
You can adjust your browser settings to block cookies if you want, but honestly, some features might not work as smoothly. Your call though.
We keep your info pretty close to the vest, but there are a few situations where we need to share it:
- Delivery partners – our local drivers need addresses and contact info to get flowers to your door
- Payment processors – secure third-party services that handle credit card transactions (we use industry-standard encrypted systems)
- Email service providers – for sending confirmations and updates (they're bound by strict privacy agreements)
- Legal requirements – if the law says we gotta hand something over, we will (but we'd tell you first unless we're legally prevented)
That's it. We don't share with marketing companies, data brokers, or random third parties. Your info stays with people who need it to help us serve you better.
As a Canadian business, we follow PIPEDA (Personal Information Protection and Electronic Documents Act). Fancy acronym aside, here's what that means for you:
- Access your data – wanna know what we have on file? Just ask
- Correct inaccuracies – if something's wrong, we'll fix it
- Request deletion – want us to remove your info? We'll do it (though we might need to keep some records for legal/accounting purposes)
- Opt out of communications – unsubscribe links are in every email, or just tell us directly
- Withdraw consent – change your mind about how we use your data? That's totally fine
- Data portability – get a copy of your information in a usable format
To exercise any of these rights, shoot us an email at hello@valorynthspire.info or give us a call at (604) 555-7829. We'll get back to you within 30 days.
We're not cybersecurity experts (we're flower people!), but we take reasonable precautions:
- SSL encryption – our website uses secure connections for all transactions
- Secure payment processing – we use PCI-compliant payment processors
- Limited access – only team members who need your info to fulfill orders can see it
- Regular backups – so we don't lose your order history if something crashes
- Password protection – our systems are locked down with strong passwords
That said, no system is 100% foolproof. We do our best, but we can't guarantee absolute security. If there's ever a breach, we'll let you know ASAP.
We don't hoard data forever. Here's generally how long we keep things:
- Order information – 7 years (Canadian tax law requires this for business records)
- Marketing emails – until you unsubscribe or we clean our list (usually every couple years)
- Workshop registrations – 3 years for reference and future planning
- Website cookies – varies, but usually expire after your session or within a year
- Subscription data – as long as you're subscribed, plus 2 years after cancellation
If you close your account or ask us to delete your info, we'll do it within 30 days (except for what we legally have to keep).
Sometimes we link to other websites – maybe a supplier's page, our Instagram, or a partner's site. Once you click away from valorynthspire.info, you're on their turf and subject to their privacy policies.
We try to only link to reputable places, but we can't control what they do with your data. Just keep that in mind when you're clicking around.
Our website and services aren't intended for kids under 13. We don't knowingly collect information from children.
If you're a parent and think we might have info from your child, please reach out immediately and we'll delete it.
Laws change, technology evolves, and sometimes we need to update this policy. When we do, we'll post the new version here with an updated date at the top.
If there are major changes – like we start using your data in completely different ways – we'll email you directly (if we have your email on file).
It's a good idea to check back here occasionally, especially if privacy stuff matters a lot to you.
If anything here is unclear or you've got questions about how we handle your information, don't hesitate to reach out. We're real people and we're happy to chat.
Contact us:
- Email: hello@valorynthspire.info
- Phone: (604) 555-7829
- In person: 1847 West 4th Avenue, Vancouver, BC V6J 1M4
You can also file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your information. We hope it never comes to that, but the option's there.
Bottom Line
We're a small flower shop that cares about our customers. Your privacy matters to us because you matter to us. We'll always be straight with you about what we're doing with your information. If that ever changes, we'll let you know. Thanks for trusting us with your floral needs – and your data.